Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Direct, manage, supervise, and coordinate the day-to-day operations of the Risk and Benefit Management Division; develop risk and benefit strategies and programs; minimize the costs of losses resulting from benefit utilization, accidents, natural causes, regulatory non-compliance, and legal/insurance claims against the City; coordinate program activities with other divisions and departments; provide responsible staff assistance to the Human Resources Director and the City Manager.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Human Resources Director.
Exercises direct supervision over professional and administrative support staff.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Plan, prioritize, assign, supervise and review the work of assigned staff; participate in the selection of assigned staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
2. Coordinate and administer the services and activities of safety, loss control, property/liability claims and risk financing, benefit, and wellness programs; recommend programs, policies, goals, and objectives; manage City resources and educate City personnel to control costs, minimize losses resulting from accidents, natural causes, regulatory non-compliance and legal/insurance claims against the City.
3. Oversee worker's compensation claims management activities; assess impacts to current workforce; coordinate with injured workers, doctors, supervisors, attorneys, and case managers to facilitate appropriate treatment and return to work.
4. Administer the City’s benefit and wellness programs to ensure policies and programs contain adequate coverage and limits.
5. Administer the City's self-insurance fund management activities; calculate costs of claims; make projections of future costs and adequate reserve levels for self-insurance funds; evaluate trends and recommend changes in retention levels and future funding levels; allocate costs to departments.
6. Administer property/liability claims management activities; respond to calls from claimants; oversee the filing of claims with insurers; mitigate claim costs; serve as a liaison with insurer for reporting and investigation.
7. Participate in the development and administration of the annual budget; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments.
8. Respond to claimants against the City; determine nature of claims and potential damage; evaluate compensability; interpret and apply policy and procedures in a manner that resolves the claim efficiently and equitably.
9. Negotiate and renew insurance policies, contract arrangements and benefit programs; evaluate cost effectiveness and benefits levels; determine impact on funding; monitor current service levels to ensure contract obligations are fulfilled and current programs are cost effective for the City.
10. Review, develop and implement goals, objectives, policies, procedures, and priorities for assigned programs; track legislative changes and the impact to current policy; consult with legal staff, employees and outside agencies; recommend improvements and modifications.
11. Gather, review and evaluate data and prepare a variety of periodic and special reports; establish and maintain uniform and efficient reporting and data collection systems.
12. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of risk management program development and implementation.
13. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Principles of supervision and training.
Operations services and activities of a comprehensive risk management program including property/liability, workers compensation and safety.
Operations, services and activities of a public benefits and wellness management program.
Principles, practices and techniques of establishing, maintaining and modifying a comprehensive risk management program.
Safety, loss control and property/liability claims program principles and practices.
Principles and practices of contract administration.
Insurance industry loss reporting and projection standards and practices.
Principles of risk financing and funding.
Insurance actuarial principles and standards.
Legal, regulatory, operational requirements and standards affecting employee benefits and risk management.
Principles of budget preparation and administration.
Principles and practices of record keeping.
Advanced mathematical concepts, including statistical analysis and comparison.
English usage, spelling, grammar and punctuation.
Modern office technology and equipment, including computers and related software applications.
Applicable Federal, State and local codes, laws and regulations.
Ability to:
Oversee, direct and coordinate the work of assigned staff.
Oversee a comprehensive risk management program.
Develop, implement and coordinate effective safety, loss control, property/liability claims and risk financing programs.
Collect, compile, research and analyze information and data.
Prepare clear and concise financial and administrative reports.
Evaluate and analyze risk management issues to take effective corrective action.
Oversee contracted third party administrator and excess risk service providers.
Prepare, monitor and administer budgets.
Respond to requests and inquiries from the general public and City employees.
Establish and maintain accurate records, logs and files.
Interpret and apply Federal, State and local policies, laws and regulations.
Operate and use modern office equipment including computer and various software applications.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines
Minimum Requirements:
Experience:
Four (4) years of responsible experience in risk management, industrial safety, human resources program management experience or a related field including responsibility for managing self-insurance funds and one (1) year of supervisory experience.
Training:
Bachelor’s degree from an accredited college or university with major course work in industrial safety, risk management, business administration, public administration, or a related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, a valid Colorado driver’s license.
Possession of, or ability to obtain, an Associate in Risk Management (ARM) Certification is desirable.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Office environment.
Physical Conditions:
The job is characterized by:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis:
While performing the duties of this job, the employee is regularly required to walk, stand, sit, talk, hear, see, and demonstrate manual dexterity. The employee is also required to perform light lifting, and may be required to conduct field audits, investigate and observe work sites or areas of damage in weather that may be cold, hot or wet.