Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

Perform a variety of duties and responsibilities in the design, development, programming, maintenance and coordination of the City’s external website and internal intranet; perform all phases of web administration; provide technical support and training to users; perform other duties relative to assigned area of responsibility.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Information Technology Supervisor

PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.

1.  Design, develop, implement and maintain the City’s internet and intranet websites; create a variety of static and dynamic web pages for internet and intranet access; troubleshoot, analyze research, test and remedy hardware, web structure, and navigation, software and user issues.

2.  Ensure proper and efficient operation of the website; monitor and maintain structure, internal and external page links and graphics; review and update page contents; implement new applications and products into web site structure.

3.  Create, organize, and present group and one-on-one training on a variety of web-related applications encouraging timeliness, process improvement, accuracy and consistency of web page development.

4.  Provide information and direction to City employees, outside agencies, and the general public regarding the City’s internet standards and user rights and responsibilities regarding internet use; monitor usage of internet and intranet sites.

5.  Consult with users to establish content requirements and priorities; coordinate publication of user designed web pages; maintain internal user access and security; write technical procedures and custom user documentation.

6.  Provide specialized services required for the internet such as hardware/network support, graphic design, and applications development; design, analyze, verify, and maintain database structures, custom reports, and queries.

7.  Assist in the selection, purchase, and installation of web page creation and publishing software.

8.   Assist in the development and implementation of web-related policies, strategies and standards.

9.  Maintain records, logs and files related to tasks.

QUALIFICATIONS

Knowledge of:

Operational characteristics of personal computer systems, networks and operating systems.

Web browser software functions, installation, and searching techniques.

Web authoring/development software.

Principles, practices and tools of web-site management.

Internet standards, protocols, and security.

Graphic design and layout.

Training principles and practices.

Ability to:

Analyze, design, program, install and maintain complex web based programs.

Read, interpret and apply technical publications, manuals, and other documents.

Create, edit and maintain professional appearance of multifunctional web pages.

Effectively organize and present information.

Create and edit graphic and picture files.

Train or instruct internal customers in the use of web applications and operating procedures.

Evaluate emerging technologies and recommend implementation of web design and administrative improvements.

Develop and maintain technical system documentation.

Analyze data and develop logical solutions to web-related applications or programming problems.

Troubleshoot and resolve hardware and software problems.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training Guidelines

Minimum Requirements:

 Experience:

 Two years of technical experience in data processing with an emphasis on website administration, development and design.

 Training:

 Equivalent to the completion of the twelfth grade supplemented by related specialized training in web server administration and website design or related field.

Other combinations of experience and education that meet the minimum requirements may be substituted.

WORKING CONDITIONS

Environmental Conditions:

The job is performed in the following working environment:

Office environment.

The following condition(s) may be present on a continuing basis:

Hazardous physical conditions (mechanical parts, electrical currents, vibration, etc.).

High noise levels, extremes of heat and cold.

Local and non-local travel.

Physical Conditions:

The job is characterized by:

The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, see and demonstrate manual dexterity. The employee is also required to perform light lifting.