Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

Direct, manage, supervise and coordinate the activities and operations of the Grand Junction Regional Communication Center; coordinate assigned activities with other divisions, departments and outside agencies; manage the maintenance and replacement of various communications equipment; provide highly responsible and complex administrative support to assigned Deputy Police Chief.

JOB CLASSIFICATION

Exempt, Non-Safety Sensitive.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from assigned Deputy Police Chief.

Exercises direct supervision over assigned communications staff.

PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.

1.  Manage assigned staff and functions through subordinate supervisors; recommend and approve new hires, terminations and disciplinary actions; ensure training and staff development activities; manage staffing costs.

2.  Oversee and participate in the development and administration of the annual budget; prepare grant proposals; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments.

3.  Conduct a variety of organizational and operational investigations and studies; manage and coordinate various technical projects, which include upgrades and updates to EMS and Radio systems; determine project needs, plan installations, and prepare related documentation and reports as needed.

4.  Maintain current knowledge of communications center equipment including radio systems, computer aided dispatch and emergency 911 telephone equipment; meet with vendors to review projects and purchases; evaluate the condition of equipment, troubleshoot problems and coordinate maintenance or replacement.

5.  Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs; approve schedule adjustments; oversee training and quality assurance programs; recommend and administer policies and procedures.

6.  Administer and implement new technological projects; develop system design and functional specifications; plan, schedule, train, and test systems; set priorities and objectives related to projects; manage vendor contracts; coordinate work schedules to ensure projects are completed efficiently; monitor activities to ensure compliance with regulations.

7.  Prepare, review, and analyze a variety of statistical reports for department and management staff and outside agencies; evaluate data and communicate activity levels using spreadsheets, graphs, and other aids; make recommendations related to efficiency and effectiveness of service delivery methods and procedures.

8.  Serve as staff on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence.

9.  Supervise system, website, GIS, and database administration tasks, including periodic maintenance, patch installations, and data collection and validation; evaluate and develop methods to integrate various systems and share common data.

10.  Troubleshoot and resolve technical and complex problems related to equipment and systems; determine needs and recommend solutions.

11.  Design, manage, monitor and enforce security administration for assigned systems; troubleshoot applications and determine authority levels of users in system; interact with outside organizations to identify emerging technologies that present security threats and assist in detection.

12.  Perform other duties of a similar nature or level.

QUALIFICATIONS

Knowledge of:

Principles of supervision and training.

Principles of employee development.

Principles of budget preparation and administration.

Operational characteristics, services, and activities of a public safety telecommunications and dispatch program.

Principles and practices of public safety communications.

Principles of grant funding and administration.

Applications of various City and Police Department policies and procedures.

Principles and practices of program development and administration.

Operational characteristics of modern public safety telecommunications equipment.

Principles and practices of record keeping.

Advanced mathematical concepts, including statistical analysis and comparison.

English usage, spelling, grammar and punctuation.

Modern office technology and equipment, including computers and related software applications.

Applicable Federal, State and local codes, laws and regulations.

Principles and practices of project management.

Principles and procedures of system, user and security administration.

Network operating systems including installation, system administration, configuration, installation and maintenance.

Internet operating principles and characteristics.

Principles and practices of system documentation.

Design, installation and management of voice communication systems including phone and radio.

Ability to:

Oversee, direct, and coordinate the work of assigned staff.

Oversee and participate in the management of a comprehensive public safety telecommunications and dispatch system.

Prepare, monitor, and administer budgets.

Locate, write, and administer grants.

Operate and maintain a variety of public safety telecommunications equipment.

Participate in the development and administration of goals, objectives, and procedures.

Respond to requests and inquiries from the general public and City employees.

Prepare clear and concise administrative and financial reports.

Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Research, analyze, and evaluate new service delivery methods and techniques.

Interpret and apply Federal, State and local policies, laws and regulations.

Operate and use modern office equipment including computer and various software applications.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Manage networks including data and telecommunications.

Speak, read, comprehend, and write the English language fluently.

Experience and Training Guidelines

Equivalent to:

 Experience:

 Five (5) years of public safety dispatching experience including two (2) years in a supervisory capacity.

 Training:

 Bachelor’s Degree from an accredited institution with course work in business, public administration, information technology, computer science or a related field.

Other combinations of experience and education that meet the minimum requirements may be substituted.

License or Certificate

Possession of, or ability to obtain, a valid Colorado driver’s license.

Possession of, or ability to obtain, the City of Grand Junction Leadership Track certification within two (2) years of appointment.

WORKING CONDITIONS

Environmental Conditions:

The job is performed in the following working environment:

Office environment; exposure to computer screens.

The following condition(s) may be present on a continuing basis:

Hazardous physical conditions (mechanical parts, electrical currents, vibration, etc.)

High noise levels, extremes of heat and cold

Local and non-local travel

Physical Conditions:

The job is characterized by:

The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis: