Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Perform a variety of generalist, project oriented support functions in support of the City Manager's Office; direct or participate in gathering information; make statistical analysis; study special administrative issues; develop improved systems, procedures and forms that enhance the operations of the organization; work closely with all City departments and citizens to carry out specific programs and special projects related to departmental and City requirements; perform other duties as assigned in area of responsibility.
JOB CLASSIFICATION
Exempt, Non-Safety Sensitive.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from Assistant to the City Manager.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Collect information and data and/or conduct surveys on operational and administrative issues; analyze findings, prepare reports and make recommendations to management.
2. Respond to requests or concerns from the general public, investigate situation, recommending and following-up with appropriate action(s); as needed, involve appropriate staff with problem resolution.
3. Work with all levels of department and management staff to develop programs; review operations and prepare documents related to finances, resource utilization and work plans; assist in implementation of programs and policies; coordinate policies and programs with other department and City staff; lead or participate on independent committees working to resolve problems.
4. Recommend and assist in the implementation of goals and objectives for assigned programs and functions; implement policies and procedures; evaluate operations and activities of assigned responsibilities; recommend improvements and modifications.
5. Track and update state legislations that may impact assigned programs and operations; prepare reports and make recommendations based on findings.
6. Coordinate and advise various councils, committees, boards and conferences; oversee assigned projects and events; assist in writing promotional materials, developing strategic plans, scheduling event details and respond to inquiries from the general public and other staff.
7. Perform technical research and respond to requests for information on municipal policies and procedures; coordinate communication between individuals and appropriate department personnel as necessary.
8. Support analysis of interrelated City operations to assist in delivering high-performance, cost-effective programs and services that promote organizational and community resilience.
9. Participate in the tracking and coordination of City initiatives and strategic plans; monitor progress using performance metrics and assist in communicating updates to internal and external stakeholders.
10. Serve as a liaison for City participation with external organizations and provide support for outreach and technical assistance related to assigned initiatives.
11. Prepare technical reports, presentations and correspondence.
12. Provide coverage for front desk administrative staff.
13. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Municipal government services, organization and general political structure.
City development review procedures and requirements.
Principles and practices of public relations, community involvement and marketing strategies.
Effective public speaking and presentation techniques.
Customer service principles and problem resolution techniques.
Principles and practices of project management.
Methods and techniques of effective technical report preparation and presentation.
Advanced mathematical concepts, including statistical analysis and comparison.
English usage, spelling, grammar and punctuation.
Modern office technology and equipment, including computers and related software applications.
Applicable Federal, State and local codes, laws and regulations.
Ability to:
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Organize and manage multiple projects and deadlines.
Write and/or edit written materials for publication.
Identify opportunities to publicize City programs.
Present technical data, in verbal, written, graphic and map form to a variety of audiences.
Elicit community and organizational support for City programs.
Respond to requests and inquiries from the general public and City employees.
Interpret and apply Federal, State and local policies, laws and regulations.
Operate and use modern office equipment including computer and various software applications.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines
Minimum Requirements:
Experience:
Two (2) years of increasingly responsible experience in administrative and management project experience; preferably in governmental research, finance or public administration.
Training:
Bachelor’s degree from an accredited college or university with major course work in public administration, business administration, political science or related field. Master’s Degree in Public or Business Administration or a related field is preferred.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, a valid Colorado driver’s license.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Office environment.
Physical Conditions:
The job is characterized by:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis:
While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist and use repetitive motions in the conduct of work. The employee is also required to perform light lifting.