Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Assist in the supervision and coordination of the programs and activities of the Lincoln Park or Tiara Rado Golf Courses; perform duties in the daily operations of the Pro Shop; supervise, assign and review the work of staff responsible for providing golf services; coordinate assigned activities with other divisions, outside agencies and the general public; and perform the more technical and complex tasks relative to assigned area of responsibility.
SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from the Director of Golf and the Director of Parks and Recreation; position is “at will”, serving at the pleasure of the Director.
Exercises technical and functional supervision over golf shop employees.
PRIMARY DUTIES—The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Perform a variety of duties in the daily operations of the Golf Course pro shop including supervision of staff; oversee and participate in performing opening and closing procedures, collection of greens fees and passes, golf cart rentals, driving range operations and sales of pro shop merchandise; ensure proper tee time management and adequate staff coverage.
2. Provide information and assistance to the public; answer questions regarding use of golf facilities; assist customers with sales of pro shop merchandise; investigate customer complaints, take or recommend corrective action as necessary to resolve complaints.
3. Participate in the selection and training of pro shop employees; monitor the work of assigned staff for customer service delivery, accuracy, and proper work methods; ensure adherence to safe work practices and procedures.
4. Assist in the coordination of tournaments and special events.
5. Complete daily reports of transactions and prepare deposits.
6. Provide golf lessons and instruction including private, group and series lessons; prepare and give golf clinics.
7. Interpret and enforce the established policies, procedures and rules of the City of Grand Junction.
8. Perform related duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
Pro shop organization and management.
Operational characteristics, services and activities of a golf course.
The rules and mechanics of the game of golf.
Principles and practices of tournament preparation including pairing and golf handicap programs.
Principles and practices of cash handling and internal control.
Golf products and merchandise marketing.
Methods and techniques of providing golf instruction.
Principles of lead supervision and training.
Methods and techniques of public relations and customer service.
Modern office procedures, methods and computer equipment.
Ability to:
Supervise and coordinate the work of lower level staff.
Operate modern office equipment including a computer and related software programs.
Maintain accurate records and prepare clear and concise reports.
Interpret and explain the City of Grand Junction’s policies and procedures.
Respond to requests and inquiries from the general public.
Provide golf instruction to individuals or groups.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines
Minimum Requirements:
Experience:
Two years of increasingly responsible experience in golf pro shop operations and/or associated facilities.
Training:
High School Diploma or G.E.D.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, membership in the Professional Golf Association (PGA).
Possession of, or ability to obtain, a valid Colorado driver’s license.
WORKING CONDITIONS
Environmental Conditions:
Indoor and outdoor recreational facilities; travel from site to site; exposure to inclement weather conditions.
Physical Conditions:
The job is characterized by:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis:
While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist and use repetitive motions in the conduct of work. The employee is also required to perform light lifting.