Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Direct and manage operations of the City’s convention services including, marketing, sales, food and beverage, customer service and facility maintenance; coordinate assigned activities with other divisions, departments and outside agencies; and provide highly responsible and complex administrative support to the Economic Convention and Services Director.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Economic Convention and Services Director.
Exercises direct supervision over supervisory, professional, technical and clerical staff.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Manage staff and functions for assigned services and activities of the City’s convention services including marketing, sales, food & beverage, customer service and facility maintenance; recommend and approve new hires, terminations and disciplinary actions; ensure training and staff development activities; manage staffing and overtime costs.
2. Direct, coordinate and review the work plan for the City’s convention services and activities; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.
3. Identify opportunities to increase the sales for the City’s convention services through the development, creation, and implementation of concepts and ideas to attract new business and through the active promotion of services to potential new clientele using methods such as cold calling, direct mailings and written promotional material; prepare and write formal proposals; verify commitments, and maintain open lines of communication for follow-up with potential clients.
4. Participate in the development and implementation of goals, objectives, policies and priorities; conduct a variety of organizational studies, investigations and operational studies; recommend and implement modifications to programs, policies and procedures as appropriate.
5. Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.
6. Coordinate, develop and implement the division marketing plan including the preparation of specialty publications, electronic and print media presentations and oversight of the City’s convention services online profile.
7. Oversee and participate in the development and administration of the facilities annual budget; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments working to narrow gap of expenditures verses revenues.
8. Serve as the liaison and coordinate assigned activities for the City’s convention services with the Visitor and Convention Bureau and other divisions, departments and outside agencies; negotiate and resolve sensitive and controversial issues; answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
9. Serve as staff on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence.
10. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of event and convention production management.
11. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Operational characteristics, services and activities of a convention center.
Methods and techniques of special event coordination and organization.
Procedures, methods, practices, materials and equipment commonly used in convention center and event management.
Procedures, equipment and methods of catering, food preparation or serving.
Principles and practices of marketing and sales.
Principles and procedures of record keeping and reporting.
Principles of budget preparation and control.
Principles of supervision, training and performance evaluation.
Pertinent Federal, State, and local laws, codes and regulations.
Modern office procedures, methods and computer equipment.
Ability to:
Oversee, direct, and coordinate the work of assigned staff.
Select, supervise, train and evaluate staff.
Coordinate the activities of the Convention Center.
Set up and design exhibit, trade show and marketing layouts.
Interpret and explain City policies and procedures.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Elicit community support for convention center programs and events.
Accurately determine work required and estimate the cost of labor and materials of such work.
Maintain accurate records and prepare clear and concise reports.
Ensure staff compliance with Federal, State and local rules, laws and regulations.
Communicate clearly and concisely, both orally and in writing
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines
Equivalent to:
Experience:
Five years of responsible experience in convention center or restaurant management including two (2) years in a supervisory capacity.
Training:
Equivalent to a Bachelors degree from an accredited college or university with major course work in business administration, hotel/restaurant administration or a related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Office environment and field environment.
The following condition(s) may be present on a continuing basis:
Local and regional travel.
Physical Conditions:
The job is characterized by:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
The following physical activities are very or extremely important in accomplishing the job’s purpose and/or performed on a daily basis:
While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist and use repetitive motions in the conduct of work. The employee is also required to perform light lifting.