Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Perform a variety of professional duties to ensure City residents have full access to community services and resources; facilitate communication and promote awareness, understanding and involvement in the City’s planning and decision-making processes; address issues, improve relations and identify opportunities for improving service delivery and engagement between diverse sectors of the community and City departments; provide oral and written communication in both English and Spanish.
JOB CLASSIFICATION
Exempt, Non-Safety Sensitive.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction and supervision from the Communication & Engagement Manager.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Develop, manage, and oversee public engagement strategies for City initiatives, projects, programs, and services; research and review public engagement best practices; review, measure and analyze engagement activity, effectiveness, and outcomes.
2. Work with City staff across multiple departments to identify engagement needs and develop project-level strategies for public involvement.
3. Plan and coordinate efforts for City programs to develop key communication messages to increase public participation and promote awareness of needs and services; create content and graphic design for various communication components and distribute information through various printed and electronic media, meetings, workshops, conferences, and the Internet.
4. Develop and establish collaborative partnerships with a diverse set of people and organizations to include community groups, non-profits, non-governmental agencies, faith communities, businesses, schools, and service providers to identify and address issues; maintain and improve database of community contacts; develop and maintain neighborhood association and community association tracking systems and mailing lists.
5. Identify, respond to and document City Council and citizen issues, concerns, and requests for information; analyze neighborhood issues and create programs to address those issues as requested; create sustainable and measurable partnerships between neighborhoods, citizens, and the City; tie work to City Council strategic results and report performance.
6. Plan and coordinate a wide variety of community special projects and City-sponsored events and initiatives; prepare and deliver presentations and reports to community and neighborhood groups; represent the City in meetings with the public, community groups and other key stakeholders to support resident decision-making, listen to concerns, and advocate for increased participation.
7. Provide direct assistance to residents who need help in accessing and using City and community services including provision of bilingual services and/or access to bilingual services for residents and City departments.
8. Provide technical assistance and training to City staff regarding diversity and inclusion, inter-cultural communication, community problem-solving, public engagement methods and best practices, and other areas that enhance positive community relationships and promote inclusion.
9. Assist in facilitating cultural awareness activities within the community and building inter-cultural capacity for the City, community partners and community.
10. Prepare and administer program budgets and/or grants.
11. Performs other duties as assigned.
Knowledge of:
Operational characteristics, services, and activities of a municipal government.
Principles and practices of public relations, public participation, marketing, and media relations.
Effective communication and public speaking techniques.
Social and economic conditions, cultures, dynamics, and issues associated with living and working in diverse communities.
Community problem-solving from a systems perspective.
Principles and practices of cultural diversity and inclusion.
Principles and practices of community engagement/public participation.
Community resources, organizations, functions, and service delivery systems.
Community organizing, outreach and capacity building.
Project management techniques.
Public outreach, citizen response, and neighborhood development and program planning principles, practices, current issues, and trends.
Social media platforms.
Methods and techniques of filing and record keeping.
Principles and practices of data collection and report preparation.
Office procedures and equipment including computers and various software applications.
Pertinent Federal, State, and local codes, laws, and regulations.
Ability to:
Provide oral and written communication in both English and Spanish.
Communicate and collaborate effectively with all levels of City staff, officials, neighborhood leaders and the public.
Relate effectively with people from a variety of backgrounds.
Develop and write concise, comprehensive, and understandable public information materials.
Manage multiple projects in a fast-paced environment.
Work in a progressive and team-oriented environment.
Provide excellent service to the community.
Promote a positive and professional image of the City.
Elicit community and organizational support for City programs.
Present information and speak effectively before large or small audiences.
Exercise appropriate level of initiative and judgment to make decisions within the scope of assigned authority.
Handle sensitive issues with tact and diplomacy.
Experience and Training Guidelines
Minimum Requirements:
Experience:
Three (3) or more years’ professional experience working in community engagement or public relations that include leading community outreach projects.
Training:
Bachelor's degree in communications, public affairs, public administration, or closely related field.
Bilingual in both English and Spanish.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate:
Possession of, or ability to obtain a valid Colorado Driver’s license.
Possession of a certificate in public engagement preferred.
WORKING CONDITIONS
Environmental Conditions:
The classification is performed in the following working environment:
Office environment.
The following condition(s) may be present on a continuing basis:
Local Travel
Physical Conditions:
The job is characterized by:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The following physical activities are very or extremely important in accomplishing the classification’s purpose and are performed daily:
While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist, and use repetitive motions in the conduct of work.