Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Perform technical and administrative tasks in coordinating the acquisition, receipt and maintenance of materials and supplies to support the Fleet Services Division of the General Services Department.
JOB CLASSIFICATION
Exempt, Safety Sensitive.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from the Automotive and Equipment Supervisor.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Research, locate and acquire parts and accessories; contact vendors to obtain price quotes and place orders.
2. Receive incoming parts and verify paperwork for accuracy; return damaged, warranty or incorrect parts to vendors; process claims for damaged materials.
3. Coordinate contract maintenance and repair work with vendors; obtain cost estimates, process requisitions and coordinate delivery and pick up.
4. Create and track service orders and parts; maintain part updates in the repair order notes system; update and maintain product description and usage in the fleet parts catalog.
5. Communicate status of part orders and repair delays with customers and service writer; evaluate customer satisfaction with communication and service delivery.
6. Inspect completed repair orders; verify all parts, components, materials, and quantities were used correctly.
7. Monitor supplies and determine stocking and inventory levels for operational effectiveness; stock shelves and maintain storage areas.
8. Prepare and maintain a variety of logs, records and reports; compile statistics on vehicles; utilize reports to assess efficiency, downtime, repeated repairs; maintain records for inventory control, reporting and billing purposes.
9. Assist in the preparation of vehicles and equipment for auction.
10. Provide input in the development, implementation and communication of division policies and procedures.
11. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Methods and techniques of providing high level customer service,
Principles and procedures of preventive maintenance.
Principles and procedures of purchasing, inventory and parts processing.
Fleet management software.
Methods and techniques of contracting and coordinating services with supply vendors.
Methods and techniques of automotive, truck or equipment service writing and scheduling.
Occupational hazards and standard safety practices.
Principles and practices of reporting and record keeping.
English usage, spelling, grammar and punctuation.
Applicable tools and equipment operations.
Applicable Federal, State and local codes, laws and regulations.
Ability to:
Communicate effectively with customers including active listening, empathy, patience, tact and assessment.
Accurately evaluate repair needs and estimate the cost and time of repairs.
Inspect materials, supplies and parts for compliance with requests and specifications.
Maintain stock control systems and physical inventory.
Understand and follow oral and written instructions.
Operate and use modern office equipment including computer and various software applications.
Establish and maintain accurate records, logs, and files.
Prepare clear and concise reports.
Interpret, explain and enforce department policies and procedures.
Interpret and apply Federal, State and local policies, laws and regulations.
Establish and maintain effective working relationships with those contacted in the course of work.
Speak, read, write, and comprehend the English language at a level necessary to accomplish job requirements.
Experience and Training Guidelines
Minimum Requirements:
Experience:
Two (2) years of experience in service writing, retail parts operation or related service experience.
Training:
High School Diploma or G.E.D.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, a valid Colorado Commercial driver's license.
Possession of, or ability to obtain a valid forklift certification.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Field environment.
The following condition(s) may be present on a continuing basis:
Office; exposure to computer screens.
Shop environment, exposure to noise, dust, grease, fumes, and other air contaminants.
Physical Conditions:
The job is characterized by:
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed daily:
Position requires hearing, talking, sitting, standing, walking on level and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping and making repetitive hand movement in the performance of daily duties. The position also requires both near and far vision when inspecting work and operating assigned equipment. The need to lift, carry and push tools, equipment and supplies weighing 25-100 pounds is also required. Materials and chemicals used may expose the employee to fumes, dust and air contaminants. The nature of the work also requires the employee to climb ladders, use power and noise producing tools and equipment and drive motorized vehicles.