Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Coordinate and manage the operations and administrative duties of the City’s public parking programs; compile and maintain related parking data; participate in the development and implementation of short- and long-range planning for parking programs, policies, and facilities; assist in the development and monitoring of the annual parking fund budget; oversee pay station operations including collection and reconciliation of revenues; provide parking related support to City staff, partners, and parking patrons; and perform a variety of tasks relative to assigned areas of responsibilities.
JOB CLASSIFICATION
Exempt, Non-Safety Sensitive.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the General Services Manager.
Exercises direct supervision over the Parking Services Technician.
PRIMARY DUTIES-- The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Coordinate and manage the operations and administrative duties of the City’s public parking programs; compile and maintain related parking data; participate in the development and implementation of short- and long-range planning for parking programs, policies, and facilities.
2. Set up, facilitate, and manage auditing program for the City’s parking meter program, manage monthly parking leases, assist with any parking inspection within the assigned parking buildings portfolio.
3. Maintain all parking patron accounts; establish accounts, adjust charges, issue refunds, and process other customer parking requests; respond to and resolve complaints; create and distribute parking validations; add and remove parkers per customer needs; provide process and procedures training and direction to new parking patrons.
4. Respond to all parking inquiries and complaints; assess problems and take necessary corrective action; coordinate service and repairs of parking garages and meters; communicate with clients, landlords, and vendors to resolve issues and provide parking status updates.
5. Manage daily and monthly parking operations; arrange special hourly and event parking needs, monitor garage operations; coordinate with organizations and handle monthly parking requests from patrons.
6. Oversee pay station operations; make bank deposits; perform periodic audits; monitor cashier functions and balance daily cash collection.
7. Research, draft, and compile reports for all parking related revenues and expenses; track parking occupancy, income, and expenses; identify and resolve discrepancies; collect, compile, and analyze data and information, compose written descriptions of results.
8. Budget responsibility, research documents, compile data for computer entry, monitor budget expenditures and revenue, assist in annual budget development for fiscal year budgeting for parking program, orders all departmental supplies and capital equipment, prepare, and submits invoices, verify monthly invoices pricing and process payments in a timely manner.
9. Assist in recommendation, development, and implementation of parking policy enhancements and changes; ensure parking-specific maintenance and safety procedures and protocols are followed.
10. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Operations, services, and activities of a municipal public parking program.
Operational characteristics of parking meters and related components.
Working knowledge of business processes and procedures.
Basic accounting and financial principles and functions.
Principles and practices of record keeping.
Modern office technology and equipment, including computers and related software applications.
Safe work methods including safe driving principles and practices.
Applicable tools and equipment operations.
Applicable Federal, State, and local codes, laws, and regulations.
English usage, spelling, grammar, and punctuation.
Ability to:
Learn principles, methods and techniques of parking meter servicing and skilled repair.
Collect, compile, and research information and data.
Follow broad instructions, objectives, and policies.
Exercise initiative and independent analytical and evaluative judgment.
Conduct budget analysis and preparation.
Understand and follow oral and written instructions.
Establish and maintain accurate records, logs, and files.
Operate and use modern office equipment including computer and various software applications.
Communicate clearly and concisely, both orally and in writing.
Speak, read, comprehend, and write the English language fluently.
Establish and maintain effective working relationships with those contacted in the course of work.
Coordinate projects, manage tasks, establish priorities, make decisions, and follow through on issues to resolution.
Speak, read, comprehend, and write the English language fluently.
Experience and Training Guidelines
Minimum Requirements:
Education:
High School Diploma or a General Equivalency Diploma (GED).
Experience:
Two years’ experience in public parking programs, public business administration or other related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, a valid Colorado Driver’s License.
Possession of, or ability to obtain, a Certified Parking Professional, issued by the National Parking Association.
Possession of, or ability to obtain, the City of Grand Junction Leadership Track certification within two (2) years of appointment.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Office environment; exposure to computer screens and field environment.
The following condition(s) may be present on a continuing basis:
Local Travel
Extreme temperatures
Physical Conditions:
The job is characterized by:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
The following activities are very or extremely important in accomplishing the job’s purpose and are performed daily:
While performing the duties of this job, the employee is regularly required to balance, sit, stand, reach, walk, stoop, kneel, crouch, push, pull, lift, twist, demonstrate manual dexterity, grasp, talk, hear, and see. The employee is required to work regular shifts, stay alert during prolonged periods of stationary or repetitive activity and to remain calm during stressful situations.