Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

Research, analyze, continuously improve, administer, support and maintain Human Capital Management (HCM) and Enterprise Resource Planning (ERP) applications; perform systems analysis in understanding needs, researching solutions, and providing user support; conduct or oversee implementation, upgrade, and integration activities; conduct process improvement; manage systems and applications security; train users; administer documentation activities; conduct project management of HCM/ERP vendor/integrator work and projects in area of assignment.

JOB CLASSIFICATION

​Exempt, Safety Sensitive.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Information Technology Director.

PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.

1.  Plan, administer, coordinate, troubleshoot, and modify systems, or application(s) for implementation of City-wide HCM and ERP software services; design, configure, implement, test, and ensure the integrity of enterprise applications; coordinate the input and maintenance of critical data.

2.  Manage and implement HCM and ERP projects; develop system design, functional specifications, planning, scheduling, training, and testing of system; set priorities and objectives related to projects; write project specifications; coordinate work schedules; work with vendors and staff for implementing continuous systems improvements.

3.  Perform system administration tasks, including document vendor upgrade impacts, business process configuration, managing user accounts, data collection, and validation; design, verify, and analyze custom reports, forms, dashboards, and application integrations.

4.  Develop and write technical procedures and documentation for enterprise applications; provide training associated with various business processes, workflows, operations, and HCM/ERP system capabilities.

5.  Provide advanced technical assistance to HCM and ERP system users within various departments of the City; respond to user inquiries; provide information within the area of assignment; resolve complaints in an efficient and timely manner.

6.  Manage security administration for assigned systems; assign user accounts and passwords, troubleshoot applications, and determine authority levels of users in the system.

7.  Perform systems analysis for other departments or outside agencies; identify opportunities for overall system processes efficiencies; coordinate and negotiate new services, changes to existing services, and integration of potential system applications.

8.  Participate in the development and implementation of goals, objectives, policies, procedures, and priorities for assigned enterprise applications; recommend improvements and modifications.

9.  Stay current on the enterprise application’s roadmap, enhancements, and changes, and identify opportunities and potential impacts.

10.  Lead change management processes impacting analysis, approval, communication, and delivery of necessary training.

11.  Troubleshoot, resolve, and document enterprise application-related issues.

12.  Serve as a liaison with external vendors for coordination of support, consultation, and problem resolution.

QUALIFICATIONS

Knowledge of:

Enterprise applications including HCM and ERP.

Enterprise application, maintenance, configuration, and administration.

Monitoring and maintaining interfaces between enterprise applications and internal/external vendor systems.

Principles and procedures of system, user, and security administration.

Network operating systems including installation, system administration, configuration, installation, and maintenance.

Operational characteristics of a variety of systems hardware and software applications.

Programming concepts and languages of an advanced and highly technical nature.

Computer hardware and architecture of an advanced and highly technical nature.

Internet operating principles and characteristics.

Principles and practices of system documentation.

Principles and practices of project management.

Installation and maintenance principles and practices of various data communications equipment and protocols.

Customer service principles and problem resolution techniques.

Principles and practices of record keeping.

English usage, spelling, grammar, and punctuation.

Modern office technology and equipment, including computers and related software applications.

Applicable tools and equipment operations.

Applicable Federal, State, and local codes, laws, and regulations.

Ability to:

Perform professional duties in the design, implementation, and administration of information systems,

Telecommunications, and local/wide area networks.

Analyze, design, program, install, configure, upgrade, and maintain a variety of computer systems and programs.

Ability to utilize business process analysis methodology to examine City processes, find opportunities for improvements, and translate them into requirements for implementation within enterprise applications.

Respond to requests and inquiries from the public and City employees.

Establish and maintain accurate records, logs, and files.

Perform system, network, and database administration duties.

Evaluate user requirements and recommend information system solutions.

Read, interpret, and apply knowledge gained from complex technical publications, manuals, and other documents.

Develop and maintain technical system documentation.

Analyze data and develop logical solutions to complex computer and applications programming problems.

Troubleshoot and resolve software problems.

Interpret and apply Federal, State, and local policies, laws, and regulations.

Operate and use modern office equipment including a computer and various software applications.

Communicate clearly and concisely, both orally and in writing.

Facilitate and engage diverse teams at all levels of the organization to translate business challenges into solutions within enterprise applications.

Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training Guidelines

Minimum Requirements:

 Experience:

Four (4) years of information technology experience in the design, configuration, security, and/or support of an enterprise application or similar information technology function.

 Training:

 Bachelor’s degree from an accredited college or university with major coursework in information technology, computer science, or a related field.

Other combinations of experience and education that meet the minimum requirements may be substituted.

License or Certificate

Possession of, or ability to obtain, a valid Colorado driver’s license.

WORKING CONDITIONS

Environmental Conditions:

The job is performed in the following working environment:

Office environment.

The following condition(s) may be present on a continuing basis:

Local and non-local travel.

Physical Conditions:

The job is characterized by:

The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed daily:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, see, and demonstrate manual dexterity. The employee is also required to perform light lifting.