Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Manage and administer the City leave of absence, accommodation, wellness and benefits programs; provide employee customer services for leave of absence and benefit requests; monitor regulations and provide guidance, training, and technical assistance related to Family Medical Leave Act (FMLA), disability, retirement, wellness, and other benefit programs; support employee engagement and utilization strategies related to health and benefit programs; participate in developing and implementing benefit policies and procedures; conduct employee benefit education sessions; perform other duties of a similar nature.
JOB CLASSIFICATION
Exempt, Non-Safety Sensitive.
SUPERVISION RECEIVED AND EXERCISED
Receives technical direction from the Benefits Administrator.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Coordinate and administer benefit plans for all employees; monitor regulations and provide guidance, training, and technical assistance related to FMLA and other leave programs; participate in new employee orientation and open enrollment processes; explain and implement benefit plan changes; monitor compliance of benefits program with local, state and federal employment laws, rules and regulations.
2. Coordinate and support employee engagement, communication, wellness, and utilization initiatives related to employee health and benefit programs; assist with outreach, education, and follow-up strategies designed to improve participation, awareness, and overall program effectiveness.
3. Monitor, review, and analyze participation, utilization, engagement, and program data to identify trends, evaluate program effectiveness, and support operational recommendations and continuous improvement efforts.
4. Collaborate with departments, leadership, vendors, and other stakeholders to support implementation, coordination, and ongoing administration of employee benefit, wellness, and engagement-related programs and initiatives.
5. Respond to requests for information, employee inquiries, or concerns and complaints from staff or outside agencies regarding benefit programs and policies; conduct informational meetings and provide advice to management and employees regarding benefits, policy and procedure, or other issues.
6. Coordinate Flex Plan and retirement plan documents for employees; oversee plan documents and loans; perform annual updates; conduct and attend meetings and trainings to communicate plan information and update employees on changes.
7. Coordinate and oversee FMLA and disability programs; conduct and attend meetings and training as needed to communicate program information and update employees on changes.
8. Enter, process, and audit employee benefit transactions and life event changes; manage vendor file feeds and maintain data integrity within the City's human resource information system.
9. Recommend improvements to benefits programs and functions; assist in implementing related policies, procedures, and objectives.
10. Attend and participate in professional group meetings; stay abreast of new trends and innovations in benefits administration and planning.
11. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Principles and practices of human resources benefit administration.
Principles and practices of program development and administration.
Customer service principles and problem resolution techniques.
Principles and practices of record keeping.
Principles and practices of labor and employee relations.
Principles and practices of data analysis, reporting, and trend evaluation related to employee benefit and wellness programs.
English usage, spelling, grammar, and punctuation.
Modern office technology and equipment, database systems, and reporting tools including computers and related software applications.
Applicable Federal, State, and local codes, laws, and regulations.
Ability to:
Perform professional, technical, and analytical human resources duties in benefits administration.
Interpret human resources laws, rules, regulations, programs, and policies for employees and the general public.
Analyze and interpret aggregate benefits, wellness, utilization, and engagement data to identify trends and support program recommendations.
Use technology systems, reporting tools, and data sources to monitor program effectiveness and support employee communication and engagement strategies.
Prepare clear and concise reports.
Maintain confidentiality of information.
Respond to requests and inquiries from the public and City employees.
Establish and maintain accurate records, logs, and files.
Interpret and apply Federal, State, and local policies, laws, and regulations.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Speak, read, comprehend, and write the English language fluently.
Experience and Training Guidelines
Minimum Requirements:
Experience:
Three (3) years of professional employee benefits program oversight, analysis, and administration experience.
Training:
Bachelor's degree from an accredited college or university with major coursework in human resources, business administration, public administration, or a related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, a valid Colorado driver’s license.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Office environment; exposure to computer screens.
Physical Conditions:
The job is characterized by:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis:
While performing the duties of this job, the employee is regularly required to walk, stand, sit, talk, hear, see and demonstrate manual dexterity. The employee is also required to perform light lifting.