Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Coordinate, process, and administer the City workers’ compensation and property liability programs and services; provide employee customer service for employee injuries and accidents; monitor regulations and provide guidance, training, and technical assistance related to workers’ compensation and other risk management programs; participate in developing and implementing risk management policies and procedures; conduct employee education sessions; perform other duties of a similar nature.
JOB CLASSIFICATION
Exempt, Non-Safety Sensitive.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Risk Manager.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Coordinate, process, and administer workers’ compensation and property liability claims activities; provide coordination among departments and applicable agencies; participate in the review and evaluation of claims reporting and procedures.
2. Respond to requests for information, employee inquiries, or concerns and complaints from the public or outside agencies regarding workers’ compensation and property liability policies and procedures; conduct informational meetings and provide advice to management and employees.
3. Maintain a claims tracking system and detailed records including medical records, correspondence, and financial records; participate in claim analysis; recommend claim mitigation; create and update claims reports.
4. Manage ongoing claims; coordinate medical care, work with insurance providers, and communicate with injured employees and their supervisors.
5. Administer and coordinate the random drug screening and Commercial Driver’s License/Department of Transportation medical card renewal programs.
6. Assist in the development and implementation of safety programs and training.
7. Coordinate assigned activities with other departments, outside agencies, and service providers.
8. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of human resources.
9. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Principles and practices of workers’ compensation and property liability program administration.
Principles, methods, and procedures utilized in classification and compensation system administration.
Modern practices of constructive problem-solving.
Effective communication and public speaking techniques.
Principles and practices of record keeping.
English usage, spelling, grammar, and punctuation.
Modern office technology and equipment, including computers and related software applications.
Applicable Federal, State, and local codes, laws, and regulations.
Ability to:
Perform professional, technical, and analytical human resources duties in the assigned program area.
Interpret human resources laws, rules, regulations, programs, and policies for employees and the general public.
Collect, compile, research, and analyze information and data.
Prepare clear and concise reports.
Maintain confidentiality of information.
Prepare, monitor, and administer budgets.
Respond to requests and inquiries from the general public and City employees.
Establish and maintain accurate records, logs, and files.
Interpret and apply Federal, State, and local policies, laws, and regulations.
Operate and use modern office equipment including a computer and various software applications.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Speak, read, comprehend, and write the English language fluently.
Experience and Training Guidelines
Minimum Requirements:
Experience:
Two (2) years of increasingly responsible experience in human resources or risk management.
Training:
Bachelor’s degree from an accredited college or university with major coursework in human resources, business administration, public administration, or a related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, a valid Colorado driver's license.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Office environment; exposure to computer screens.
Physical Conditions:
The job is characterized by:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed daily:
While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist, and use repetitive motions in the conduct of work. The employee is also required to perform light lifting.