Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

 

DEFINITION

 

Lead and coordinate all golf program operations for the City of Grand Junction Golf Courses, oversee the daily functions of the pro shop, assign and review the work of staff responsible for providing golf services; coordinate assigned activities with other divisions, outside agencies, and the general public; and perform technical and complex tasks relative to assigned area of responsibility.

 

JOB CLASSIFICATION

 

Exempt, Non-Safety Sensitive.

 

SUPERVISION RECEIVED AND EXERCISED

 

Receives administrative direction and reports to the Director of Golf.

 

Exercises lead supervision over assigned staff.

 

PRIMARY DUTIES—The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.

 

1.  Lead the daily operations of City Golf Courses, including task assignment and work review of staff; oversee and participate in performing opening and closing procedures, collection of greens fees and passes, facilitating golf cart rentals, driving range operations and sales of pro shop merchandise; ensure proper management of tee times, and adequate staff scheduling.

 

2.  Provide customer service and information to the public; answer questions regarding use of golf facilities; assist customers with sales of pro shop merchandise; investigate customer complaints; take and/or recommend corrective action as necessary to resolve complaints.

 

3.  Participate in the selection and training of pro shop employees; monitor the work of assigned staff for timely customer service delivery, accuracy, and proper work methods; ensure adherence to safe work practices and procedures.

 

4.  Promote golf course services; organize tournaments and special events; coordinate tournament details including pairings for tournament operations, rules, scoring, and prize distribution and presentation.

 

5.  Order and maintain pro shop merchandise and supplies; conduct inventory; prepare records and reports based on inventory results; complete daily reports of transactions and prepare deposits; merchandise and display pro shop inventory for sale.

 

6.  Provide golf lessons and instruction including private, group and series lessons; prepare and give golf clinics.

 

7.  Assist in the development and implementation of customer service goals and objectives; recommend establishment and revision of policies and procedures.

 

8.  Participate in the preparation and administration of assigned budget; submit budget recommendations; monitor expenditures.

 

9.  Interpret and enforce the established policies, procedures, and rules of the City of Grand Junction.

 

 

 

 

 

10.  Perform related duties and responsibilities as required, including, but not limited to club repair, club fitting, cart fleet maintenance, food and beverage control, player development, and business planning.

 

11.  Perform other duties of a similar nature or level.

 

QUALIFICATIONS

 

Knowledge of:

 

Lead worker concepts and practices, including training and scheduling of staff.

Pro shop organization and management.

Operational characteristics, services, and activities of a golf course.

The rules and mechanics of the game of golf.

Principles and practices of event preparation including tournament pairing programs and golf handicap management.

Principles and practices of cash handling and internal control.

Golf products, merchandise marketing and inventory methods.

Methods and techniques of providing golf instruction.

Methods and techniques of public relations and customer service.

Modern office procedures, methods, and computer equipment.

 

Ability to:

 

Lead, monitor, train, and review the work of the 1st Assistant Golf Professional, Golf Shop Associate and lower-level staff.

Operate modern office equipment including a computer and related software programs.

Maintain accurate records and prepare clear and concise reports.

Interpret and explain the City of Grand Junction’s policies and procedures.

Respond to requests and inquiries from the public through customer service.

Provide golf instruction to individuals and/or groups.

Comply with Payment Card Industry (PCI) standards for handling and securing payment card information.

Recommend and implement goals and objectives for providing golf services, such as club repair.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Speak, read, comprehend, and write the English language fluently.

 

 

Experience and Training Guidelines

Minimum Requirements:

 

 Experience:

 

 Three (3) years of increasingly responsible experience in golf pro shop operations as 1st Assistant Professional and/or associated lead worker responsibility.

 

Training:

 

 High School Diploma or G.E.D

 

Other combinations of experience and education that meet the minimum requirements may be substituted.

 

License or Certificate

 

Possession of, or ability to obtain, a valid Colorado driver’s license.

 

Possession of, or ability to obtain, the City of Grand Junction Leadership Track certification within two (2) years of appointment.

Possession of, or the ability to obtain, a Class “A” Professional Golf Association card.

 

 

 

 

 

 

WORKING CONDITIONS

 

Environmental Conditions:

 

The job is performed in the following working environment:

 

Indoor and outdoor recreational facilities; travel from site to site; exposure to inclement weather conditions.

 

 

Physical Conditions:

 

The job is characterized by:

 

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

 

The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis:

 

While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist and use repetitive motions in the conduct of work. The employee is also required to perform light lifting.