Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Direct, manage, supervise and coordinate department programs and operations of the Information Technology (IT) Department, including geographic information systems (GIS), infrastructure and security, application development, public safety, business operations and customer support; coordinate assigned IT systems with other divisions, departments and outside agencies; provide highly responsible and complex support to the IT Director.
JOB CLASSIFICATION
Exempt, Non-Safety Sensitive.
SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from the IT Director.
Exercises direct supervision over supervisory, professional, and technical staff.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Plan, direct, coordinate and review the work plan for assigned IT supervisors, support specialists and assigned staff; assign work activities, projects and programs; review and evaluate work products, methods and procedures; meet with supervisors to identify and resolve problems.
2. Oversee the preparation, maintenance, and implementation of a City-wide IT systems portfolio including continuity of operations; develop and implement improvement strategies for assigned areas; maintain IT standards in the development of enterprise systems, infrastructure, cybersecurity, and digital service delivery.
3. Direct the IT Department’s procurement and asset management; assist in the development and administration of the department's annual budget; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments.
4. Develop, implement and manage IT initiatives, policies, and procedures for assigned areas in support of the City's Strategic Plan; direct the implementation of operational efficiency.
5. Evaluate and recommend proposals for new or enhanced software, equipment, and new technology; assist with and perform system analysis and design studies for new requested systems and programs; plan and supervise implementation of new or modified software and hardware systems.
6. Collaborate with department directors, City leadership, and external partners to ensure alignment of technology strategy with organizational objectives.
7. Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.
8. Participate on and provide staff support to a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence; attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of IT program development and implementation.
9. Serve as IT Director in their absence; provide responsible staff assistance and technical expertise to the IT Director; coordinate with IT Director to set project goals and priorities; develop and enforce consistent policies for technology use.
10. Safeguard critical, sensitive and confidential communication.
11. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Operations, services and activities of modern IT systems including:
GIS, communications, security, networks, internet, intranet, network infrastructure, data management.
Principles and practices of IT program development, administration, and project management.
IT service management frameworks and cybersecurity standards.
Computer science theory, principles, and practices.
Current and evolving trends in IT.
Concepts, methods and techniques of developing and implementing new IT systems.
Programming languages, software, and enterprise systems.
System administration theory, principles and practices.
Operating characteristics of technology equipment, hardware, software and peripherals.
Principles and practices of budget preparation and administration.
Principles of supervision, training and performance evaluation.
Pertinent Federal, State and local laws, codes and regulations.
Ability to:
Participate in the management of a comprehensive IT systems program including systems, infrastructure, security, network and telecommunication services.
Analyze highly complex data and develop logical solutions to problems.
Design and implement complex IT projects.
Participate in the development, recommendation and implementation of new IT programs.
Evaluate and prioritize hardware and software requests and recommend purchases.
Select, supervise, train and evaluate staff.
Participate in the development and administration of department goals, objectives and procedures.
Participate in the management of large program budgets.
Prepare clear and concise administrative and financial reports.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Comply with Payment Card Industry (PCI) standards for handling and securing payment card information.
Research, analyze and evaluate new service delivery methods and techniques.
Interpret and apply Federal, State and local policies, laws and regulations.
Communicate clearly and concisely, both orally and in writing.
Speak, read, comprehend, and write the English language fluently.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines
Minimum Requirements:
Experience:
Five (5) years of increasingly responsible IT systems administration experience including two (2) years of administrative and supervisory responsibility.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in computer science, IT systems or a related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, City of Grand Junction Leadership Track certification within two (2) years of appointment.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Office environment; exposure to computer screens; some travel to other locations.
Physical Conditions:
The job is characterized by:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis:
While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist and use repetitive motions in the conduct of work. The employee is also required to perform light lifting.