Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

Manage IT business operations, budgets, procurement activities and projects requiring the purchase of equipment, software, or services; manage the customer service support function and staff; develop and implement IT policies, procedures and standards; complete and review operational reports; conduct short- and long-term planning of functional unit and for IT projects, contracts and expenditures; develop and monitor the area budget and overall IT contract and procurement budget; ensure compliance with software licensing; oversee the IT risk management program; perform supervisory responsibilities including conducting performance evaluations; prioritizing and assigning work; coordinating training activities; and making recommendations on hiring, termination, and disciplinary actions.

JOB CLASSIFICATION

Exempt, Non-Safety Sensitive.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Information Technology Director.

Exercises general supervision over assigned information technology staff.

PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.

1.  Plan, prioritize, assign, supervise, and review the work of assigned staff; participate in the selection of assigned staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.

2.  Administer and implement new technological projects; develop system design and functional specifications; plan, schedule, train, and test systems; set priorities and objectives related to projects; manage vendor contracts; coordinate work schedules to ensure projects are completed efficiently; monitor activities to ensure compliance with regulations.

3.  Manage the projects, finances and procurement for assigned services and activities of the Information Technology Division including the procurement of new equipment, software, and services and the ongoing contract maintenance and licensing management related to those systems and services.

4.  Oversee and manage the IT risk management program, including risk identification, assessment, and mitigation plans; identify risk management deficiencies and communicate recommended business continuity plans and controls to business units; working with the appropriate IT units, develop mitigation/damage reduction proposals including cost/benefit justification.

5.  Develop and administer the department’s annual budget; insure the accuracy, equity, and fairness of charge back models and communicate internal charges to customers; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments.

6.  Recommend and assist in the implementation of goals and objectives for assigned programs and functions; implement policies and procedures; evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; assist in developing methods for integrating organizational and IT strategic plans.

7.  Establish and maintain relationships with other departments and outside agencies; conduct and review systems analysis; identify opportunities to improve efficiency of overall system processes; evaluate and recommend new services, changes to existing services, and integration of potential system applications.

8.  Manage and oversee the review processes of the IT Advisory Team (ITAT); coordinate requests and technical, project, and procurement activity requirements; develop project cost-benefit analysis, schedules and methods for measuring results; conduct system audits and maintain records, policies, and procedures.

9.  Coordinate activities with City departments and outside agencies; consult with departmental representatives on IT needs, specifications, areas of standardization, procedures, complaints and special problems including obtaining special applications or materials; prepare cost estimates for budget recommendations.

10.  Perform other duties of a similar nature or level.

QUALIFICATIONS

Knowledge of:

Principles of supervision and training.

Operational characteristics of a variety of systems hardware and software applications.

Internet operating principles and characteristics.

Operational characteristics of personal computer systems, components, peripheral devices, network platforms, and operating systems.

Methods and techniques of diagnosing system hardware and software problems.

Principles and practices used in the installation and support of personal computer based software tools including e-mail, word processing, spreadsheet, presentation, and database programs.

Principles and practices of network administration, system administration, and user security.

Principles and practices of system documentation.

Purchasing procedures and practices.

Negotiation techniques.

Principles and practices of contract administration.

Principles and practices of formal bidding process.

Principles of budget preparation and administration.

Principles and practices of project management.

Principles of risk management.

Customer service principles and problem resolution techniques.

Principles and practices of record keeping.

English usage, spelling, grammar and punctuation.

Modern office technology and equipment, including computers and related software applications.

Applicable tools and equipment operations.

Applicable Federal, State and local codes, laws and regulations.

Construction concepts and codes.

Ability to:

Oversee, direct and coordinate the work of assigned staff.

Prepare, monitor, and administer budgets.

Troubleshoot and resolve complex hardware and software problems.

Instruct users in the use of City computer systems.

Perform system and network administration duties.

Read, interpret and apply knowledge gained from complex technical publications, manuals, and other documents.

Analyze, design, program, install, configure, upgrade, and maintain a variety of computer systems and programs.

Ensure compliance with City mandated procurement rules, regulations and standards.

Analyze, evaluate and modify purchasing methods and procedures.

Prepare written and oral presentations including technical presentations.

Train City staff in requisition and purchasing of IT related equipment, software, and services.

Monitor and ensure accuracy of procurement, implementation and ongoing maintenance of information systems, telecommunications and local/wide area networks.

Respond to requests and inquiries from the general public and City employees.

Establish and maintain accurate records, logs, and files.

Comply with Payment Card Industry (PCI) standards for handling and securing payment card information.

Interpret and apply Federal, State and local policies, laws and regulations.

Operate and use modern office equipment including computer and various software applications.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training Guidelines

Minimum Requirements:

 Experience:

Six (6) years of increasingly responsible information technology, project management and/or professional procurement experience and one (1) year of administrative and supervisory experience. Information technology procurement experience preferred.

 Training:

 Bachelor’s degree from an accredited college or university with major course work in information technology, computer science, business administration, purchasing or a related field.

Other combinations of experience and education that meet the minimum requirements may be substituted.

License or Certificate

Possession of, or ability to obtain, a valid Colorado driver’s license.

City of Grand Junction Leadership Track certification within two (2) years of appointment.

WORKING CONDITIONS

Environmental Conditions:

The job is performed in the following working environment:

Office environment.

The following condition(s) may be present on a continuing basis:

Hazardous physical conditions (mechanical parts, electrical currents, vibration, etc.).

High noise levels, extremes of heat and cold.

Local and non-local travel.

Physical Conditions:

The job is characterized by:

The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed on a daily basis: