Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Oversee facility operations for the Grand Junction Visitor Center; manage the volunteer program; process documentation and reports associated with departmental operations; enter, monitor, and analyze data, web analytics, and trends; provide training to staff and volunteers; track and coordinate the delivery, distribution, and restock of department guides, brochures, and marketing materials; process financial functions and provide administrative support to the department.
JOB CLASSIFICATION
Non-Exempt, Non-Safety Sensitive.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Chief Marketing Officer.
PRIMARY DUTIES--The following are examples of primary duties assigned to positions in this classification. Other related duties and responsibilities may be assigned.
1. Oversee facility operations; coordinate maintenance of facilities, grounds, and office equipment; manage and ensure security, health, and safety protocol compliance.
2. Manage the volunteer program; recruit, screen, and coordinate schedules; lead safety, emergency, and security training; manage the mobile visitor center for community organizations and area events.
3. Create presentations and provide educational training to staff, volunteers, and downtown ambassadors on visitor center operations, procedures, and branding; manage and coordinate regular familiarization (FAM) tours.
4. Provide administrative support to department; process accounts payable, credit card expense, and travel authorization reports; assist with preparing and monitoring visitor services budget; prepare agendas and take meeting minutes; oversee and respond to emails and resident, guest, and relocation inquiries; research complaints and initiate problem resolution; process mail; make travel arrangements; manage gift card inventory; order office supplies, answer, screen, and route phone calls; assist with special projects.
5. Assist with media itineraries, data collection, meeting planner requests for proposals and tracking; coordinate email uploads into email marketing platform; input and manage destination management system content; update website content and monitor web analytics, including Google Analytics; monitor and update short-term rental listings; assist guests and residents with web-based gamification platform and maintain app accuracy; copy edit marketing materials; regularly enter, update, monitor, and analyze marketing data and trends; assist with image rights for user-generated content (UGC) platform
6. Track and coordinate the delivery, distribution, and restock of department guides, brochures, and marketing materials; assist with content edits, proofreading, and verification of information; obtain and maintain room and square footage specs for lodging & venues, and update marketing materials, website, and management system.
7. Assist with the coordination of the Grand Junction Area Tourism Membership Program ensuring representation of the Grand Junction Visitor Center.
8. Organize Special Event Task Force Meetings and assist with tasks associated with the Event Partnership program, including increasing participation and attendance.
9. Attend and participate in professional group meetings and webinars; stay abreast of new trends and innovations.
10. Perform other duties of a similar nature or level.
QUALIFICATIONS
Knowledge of:
Principles and practices of program development and administration.
Principles and practices of a volunteer program including ongoing recruitment, selection, and training.
Customer service procedures and principles.
Effective communication and listening skills.
Inventory control and records management systems.
Database entry and utilization.
English usage, spelling, grammar, and punctuation.
General mathematic and accounting methods.
Modern office technology and equipment, including computers and related software applications.
Principles of business letter writing and report preparation.
Applicable Federal, State, and local codes, laws, and regulations.
Ability to:
Organize and coordinate the activities and services of a volunteer assistance program.
Respond to requests and inquiries from the public and City employees.
Learn, interpret, and apply general administrative and departmental policies and procedures, and data analysis principles.
Assist with correspondence, reports, newsletters, and memoranda.
Implement and maintain filing systems and overall departmental information organization.
Work independently, overseeing multiple projects, in the absence of supervision.
Maintain confidential records and reports.
Operate and use modern office equipment including computer and various software applications.
Stay current with the latest best practices in industry trends and consumer insights and identify opportunities for improvement.
Communicate clearly, accurately, and concisely, both orally and in writing.
Interpret and apply Federal, State, and local policies, laws, and regulations.
Establish and maintain effective working relationships.
Speak, read, comprehend, and write the English language fluently.
Experience and Training Guidelines
Minimum Requirements:
Experience:
One (1) year of increasingly responsible administrative and customer service experience.
Training:
High School Diploma or G.E.D.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate
Possession of, or ability to obtain, a valid Colorado driver's license.
WORKING CONDITIONS
Environmental Conditions:
The job is performed in the following working environment:
Office environment; exposure to computer screens.
Physical Conditions:
The job is characterized by:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed daily:
While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist, and use repetitive motions in the conduct of work. The employee is also required to perform light lifting.